Maui Motorhome Rentals: Terms & Conditions

01 April 2005 - 31 March 2006

INCLUDED IN EXCLUSIVE GROSS RATES

• Unlimited kilometres
• Vehicle insurance (excess applies)
• 2% Stamp Duty and Administration Fee (Motorhomes Only)
• Welcome Pack  (Motorhomes Only)
• Kitchen Kit and Personal Kit  (Motorhomes Only)
• Extra driver fees
• Taxi fare from airport to Maui branch on pick-up only (Taxi fare is reimbursed upon presentation of receipt)
• Pre-Hire Cleaning
• 24 hour nationwide road service helpline (tollfree)
• 10% GST
• Travel Wallet including Super Saver with discounts to Tourist Attractions
• Tourist information, including maps and guides, available at branches

INCLUDED IN INCLUSIVE GROSS COMPONENT

Motorhomes Only

As per exclusive rates, and also:

• Excess Reduction Option 2 (Nil Excess)

TERMS AND CONDITIONS

This document contains a summary of some of the Rental Conditions. For full detailed Conditions refer to the Conditions schedule in the Rental Agreement. Please note all prices quoted in this document are in Australian dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.
 

FLEX TERMS AND CONDITIONS
Motorhomes Only

Please note, customers who are making a reservation under Maui Flex Rates should refer to 'Flex Rates - terms and Conditions' at the conclusion of this document. Any differences between the Terms and Conditions below and 'Flex Rates - Terms and Conditions' have been marked with an asterisk. Only these sections marked with an asterisk differ for Fles rate bookings, otherwise Standard Terms and Conditions apply.
 

RENTAL DURATION 
Motorhomes* (Refer to Flex section if applicable)
When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates.

• Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.
• Minimum rental period for one-way rentals is 7 days, this excludes multiple rentals, which are subject to a 5 day minimum rental period. Shorter hires are available on application only.
• Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• Late returns will be charged on a per day basis. Failure to obtain authorisation for a rental extension will result in a daily fee of AU$150 in addition to the daily rate.

ONE-WAY RENTALS
Motorhomes
One-way rentals are available between all branch locations. One-way rentals between Tasmania and the mainland are on request. A One-way rental fee of AU$150 is charged, this is in addition to the Broome surcharge fee if applicable.

MULTIPLE RENTALS*
(Refer to Flex Section if applicable)

Should a hirer have more than one rental (multiple rentals) then these rentals can be combined to qualify the hirer for our long term rate. Campervan and car rentals in Australia, New Zealand and Southern Africa, for both Britz and Maui, can be combined to qualify if travel is within a 3 month period. e.g. One 14 day rental plus one 7 day rental qualifies for the 21 day rate. The One Way Fee (if applicable) and charges for additional hire equipment and additional extras will be charged per vehicle rented.

Motorhomes

For pick-ups and drop-offs on the same day, the daily rental charge for the last day of the 1st rental will be charged, and the daily charge for first day of the subsequent rental will not be charged. This will also apply to the Excess Reduction charge.

BRANCH HOURS FOR PICK-UP AND DROP-OFF

Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
Daily from 0800 to 1700, closed Christmas Day (25th December).
Maui requests that clients collecting or returning their vehicle to be in the office by 1630.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.
(Late returns will be charged on a per day basis).

OFFICE HOURS AND CONTACT DETAILS FOR RESERVATIONS
Daily from 0700 to 1800, closed Christmas Day (25th December).

RENTALS IN BROOME
An additional remote location fee of AU$400 applies to all rentals picking up or dropping off (or both) in Broome. Only one remote location fee is charged per vehicle. This is in addition to the One-Way fee if applicable.

TRANSFER  
Motorhomes Only
Your taxi fare from the airport to the Maui branch, on pick-up only, will be reimbursed upon presentation of receipt.

AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations.

An airport pick-up fee of AU$6.60 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change.

FOR YOUR PROTECTION 
Personal Injury is covered in most cases through Registration Third Party Insurance. We strongly recommend that all people travelling in Australia take out Personal Travel Insurance.

All vehicles are insured for  the damage to the vehicle or to the property of a Third Party.  The hirer is responsible for the first AU$5,000 (€œthe excess€�) for Motorhomes and the first AU$2,000 for Rental Cars of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break-in, vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.  The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party.  Please note that Third Party Claims can take months to resolve.

Please see the €˜Exclusions€™ section below, whereby all Excess Reduction cover will be made void.

This  excess can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2 for Motorhomes.

Excess Reduction Option 1
Cost per day                                    Excess reduced to
$20 (max charge $1,000)                $2,500 

With Excess Reduction Option 1 the hirer is responsible for the first AU$2,500 of ANY ACCIDENT COST of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism.  This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.
Please see the €˜Exclusions€™ section below, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2
Cost per day                                      Excess
$38 (max charge $1,900)                  Nil

With Excess Reduction 2 the hirer will not have to pay any excess at all for any damage to the vehicle or property of a third party.

Please see the €˜Exclusions€™ section below, whereby all Excess Reduction cover will be made void.

Note: Excess Reduction Option 2 is included in the Inclusive component.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.

EXCLUSIONS:
Standard Excess, Excess Reduction Option 1 & 2 for Motorhomes do not cover:

1. Any water related damage, which includes but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through low plain flooded areas
d) beach driving

2. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.

3. All Excess Reduction is void if the terms of the Rental Agreement are breached.  The hirer will be responsible for the total cost of any damage.  This will also include any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

4. The incorrect use of fuel (fuel being diesel or petrol).  The hirer will be responsible for any associated cost.

5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken.

6. The cost to replace keys which have become lost, or retrieval of keys which have been locked in a vehicle.

VEHICLE SECURITY DEPOSIT
On pick up of the vehicle, a Vehicle Security Deposit is payable.  The amount is determined by the Protection Package selected (refer to the €œFOR YOUR PROTECTION€� section). 

If you do not take Excess Reduction Option 1 or Excess Reduction Option 2, the Security Deposit is AU$5,000 payable by cash, Traveller€™s Cheques, or credit cards. Should the Deposit be paid by credit card, the amount will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 1 has been taken the Security Deposit is AU$2,500 payable by cash, Traveller€™s Cheques or credit card. If paid by credit card, authorisation will be gained for the AU$2,500 Security Deposit. Should the Deposit be paid by cash, a cash qualification process will apply.

If Excess Reduction Option 2 has been taken the Security Deposit is AU$220, payable by cash, Traveller€™s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained.

 

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (Fuel being petrol, diesel and LPG gas). Except where the customer has purchased PGO and/or PFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle. 

We reserve the right to retain a AU$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and waste water tank (if applicable) must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

Except where the customer has purchased PGO and/or RFO, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle.

In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit car voucher will be returned to the hirer (Motorhomes only).

INFRINGEMENTS

We reserve the right to charge the hirer for any speeding, parking or tollway fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be AU$60. 

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

CREDIT CARDS
If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and Mastercard.
 

LICENCE
A full resident country drivers licence, held for a least one year, is to be presented at the time of rental. If the licence is not in an English format, an international drivers licence is also required.

AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

KITCHEN AND PERSONAL KIT
Motorhomes Only

One kitchen kit (crockery, cutlery, cooking utensils) and personal kits for the number of clients travelling ( towel, pillow, pillowcase, duvet, bed sheet, tea towel) for all Motorhomes are included in the daily rental rate at no extra cost.

CHANGE OF DROP-OFF DESTINATION
If the hirer wishes to change the drop-off destination after the Rental has commenced, they must first obtain authorisation from the destination branch. Subject to the change being approved, an additional charge of up to AU$700 will apply.

RENTAL EXTENSION *
(Refer to Flex Section if applicable)
If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the destination branch. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

ROAD RESTRICTIONS
2 Wheel Drive vehicles can only be driven on sealed/bitumen roads. The only exception to this are access roads to recognised campgrounds.

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation.  We do not accept liability for any claims submitted after this period.
Please contact us tollfree on: 1300 363 800

REPAIRS
Motorhomes Only

Repairs up to AU$100 may be effected without authorisation and will be reimbursed. For amounts over AU$100, Maui will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE
The cancellation fees are:

If cancelled  up to 21 days prior to pick-up	No Fee
If cancelled from 21 to 7 days prior to pick-up	20% of Gross Rental
If cancelled 6 to 1 days prior to pick-up	50% of Gross Rental
If cancelled on day of pick up or No-Show	100% of Gross Rental
If vehicle is returned early for any reason whatsoever	No refund available

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the refundable security deposit.

DISCLAIMER
Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by
Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

ADDITIONAL EXTRAS
To be requested at time of reservation and paid by customer on pick up:
 

Picnic Table	AU$  22 per rental
Picnic Chair	AU$  12 per rental
Child / Booster seat	AU$  25 per rental
Awnings	AU$    5 per day, maximum AU$ 100 per rental
First Aid Kit	AU$  30 per kit to purchase
PFO Pre-Purchase Fuel Option	Details on request

 

To be requested and paid by customer on pick up (Motorhomes Only):

PGO	Pre-Purchase Gas Option
Spirit 2 / Spirit 2T/S	AU$15 per vehicle
Spirit 4 / Spirit 6	AU$25 per vehicle

Note: Pre-purchase gas option and 1 x table plus 2 x chairs are included in the Inclusive component.